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COVID-19 Community Service Support Referral Pathway for COVID Positive People

Published on Friday, 22 April 2022 at 12:34:14 PM


SHICC has advised of changes to the phone options for the 13COVID contact line, relating to requesting emergency accommodation or welfare assistance to isolate.

Callers to 13COVID seeking Emergency Welfare Assistance should now call 13COVID and select Option4, Option 2 for the Emergency Welfare Support team. 

Emergency Welfare Assistance is to meet immediate, basic and essential needs while isolating.

A copy of the latest information sheet is attached for your information and guidance. 

PPE/C and RATs for Community Service Organisations – Online Request Form 

The Department of Communities (Communities) has launched an online request form to assist community sector organisations (CSOs) to replenish their supply of Personal Protective Equipment and Clothing (PPE/C) and Rapid Antigen Tests (RATs).

Eligible CSOs can request collection from a nearby distribution centre or a delivery may be arranged, e.g. if distance is an issue. The types of PPE/C available will depend on the types of services the CSO provides. 

Access the Communities’ COVID-19 PPE/C and RAT Request Form


PPE/C instructional videos



Useful RAT resources





WA Council Of Social Services (WACOSS) Cleaning Reimbursement Scheme

WACOSS has been allocated $1m from the WA Government to support CSOs with additional cleaning costs incurred as the result of interaction with COVID-19 positive cases. Reimbursement can be backdated for CSOs who have previously incurred costs.

This funding is available on a reimbursement basis for any not-for-profit community service that holds a WA Government contract providing services to vulnerable community members, and is now live for CSOs right across Western Australia.


Visit WACOSS’ website to apply for the reimbursement


WACOSS Community Sector Surge Pool

The WACOSS Community Sector Surge Pool (CSSP) initiative will allow CSOs to temporarily share staff via secondments as a way to mitigate the furloughing of employees due to COVID-19, and prevent service disruptions.

If your organisation has capacity to temporarily continue delivering services with a leaner workforce, then please consider registering for the CSSP.


If you are already experiencing staff shortages due to furloughing, submit a request form so WACOSS can try to match you with suitable staff.


WACOSS encourages all of its members, and the community services sector at large, to register for the CSSP and ensure that we can all continue to deliver critical care services to the community. Register for the CSSP

Please feel free to contact the Department’s Sector Partnerships team if you have any additional questions or require assistance or information

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