Published on Wednesday, 21 May 2025 at 10:41:14 AM
The Shire of Northam is committed to providing the community with regular updates on the number of complaints received and the timeframe for dealing with them.
For the period from January 2025 to March 2025, the Shire of Northam received 11 complaints with an average timeframe of 10.90 business days to deal with these complaints. The complaints were matters relating to:
- Facility maintenance (public toilets).
- Facility opening hours for the Wundowie Swimming Pool.
- The process and enforcement of residential fire breaks.
- Communication from the Shire regarding the closure of a thoroughfare.
- The handling of a matter pertaining to a dangerous dog.
- Corella Management Strategies and the use of firearms within the town centre.
- Interactions with Staff at a Shire facility.
- Social media post by a Shire representative.
- Staff request for information regarding a resignation.
Complaints which are received by the Shire will receive an acknowledgement within 2 business days. Where justified, a thorough investigation will be undertaken to understand the facts. The Shire of Northam will endeavour to provide an outcome to the complainant within 10 business days however when this is not possible, we will advise the complainant of the delay.
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