Published on Wednesday, 15 April 2026 at 10:09:56 AM
The Shire of Northam is committed to providing the community with regular updates on the number of complaints received and the timeframe for dealing with them.
For the period from January 2026 to March 2026, the Shire of Northam received 10 complaints with an average timeframe of 3 business days to deal with these complaints.
The complaints were matters relating to:
• Issuing of firebreak infringements
• Noise levels at residential properties
• Accuracy of information provided by the Shire to a customer
• Interactions and conduct involving staff at Shire facilities
Complaints which are received by the Shire will receive an acknowledgement within 2 business days.
Where justified, a thorough investigation will be undertaken to understand the facts.
The Shire of Northam will endeavour to provide an outcome to the complainant within 10 business days.
However, when this is not possible, we will advise the complainant of the delay.
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