Published on Tuesday, 5 August 2025 at 3:32:04 PM
The Shire of Northam is committed to providing the community with regular updates on the number of complaints received and the timeframe for dealing with them.
For the period from April 2025 to June 2025, the Shire of Northam received 13 complaints with an average timeframe of 7.18 business days to deal with these complaints. The complaints were matters relating to:
- Concerns regarding the hire of Shire facilities
- Interactions and conduct involving staff at Shire facilities
- Safety concerns arising during Shire organised events
- Noise complaints associated with Shire events
- Closure of Pedestrian Access Way
Complaints which are received by the Shire will receive an acknowledgement within 2 business days. Where justified, a thorough investigation will be undertaken to understand the facts. The Shire of Northam will endeavour to provide an outcome to the complainant within 10 business days. However, when this is not possible, we will advise the complainant of the delay.
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