Skip to Content

Complaints Report - October 2023 - December 2023

Published on Tuesday, 2 January 2024 at 5:07:44 PM

In accordance with the adopted Council Plan 2022 – 2032, the Shire of Northam is committed to providing the community with regular updates on the number of complaints received and the timeframe for dealing with them.

For the period from October 2023 to December 2023, the Shire of Northam received 7 complaints with an average timeframe of 10 business days to deal with these complaints, with one complaint still ongoing. The complaints were matters relating to:

  • Cleanliness of Recreation Centre amenities and maintenance issues in the canteen.
  • Advice & service received from Council officers. 
  • Incorrect flying of the Australian flag.

Complaints which are received by the Shire will receive an acknowledgement within 2 business days. Where justified, a thorough investigation will be undertaken to understand the facts. The Shire of Northam will endeavour to provide an outcome to the complainant within 10 business days however when this is not possible, we will advise the complainant of the delay.

Back to All News