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Complaints Report - October to December 2022

Published on Friday, 6 January 2023 at 4:47:41 PM

In accordance with the adopted Council Plan 2022 – 2032, the Shire of Northam is committed to providing the community with regular updates on the number of complaints received and the timeframe for dealing with them.


For the period from October 2022 to December 2022, the Shire of Northam received 12 complaints with an average timeframe of 6 days to deal with these complaints. The complaints were matters relating to services provided, facilities and staff. Complaints which are received by the Shire will receive an acknowledgement within 2 business days. Where justified, a thorough investigation will be undertaken to understand the facts. The Shire of Northam endeavours to provide an outcome to the complainant within 10 business days however when this is not possible, we will advise the complainant of the delay.

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