Complaints Report

For the period from July 2022 to September 2022, the Shire of Northam received 2 complaints with an average timeframe of 15 days to deal with these complaints. Both complaints were matters relating to staff. Complaints which are received by the Shire will receive an acknowledgement within 2 business days. Where justified, a thorough investigation will be undertaken to understand the facts. The Shire of Northam endeavours to provide an outcome to the complainant within 10 business days however when this is not possible, we will advise the complainant of the delay.